Findings From A Survey On Hotel Real Estate
Terry Baltes is among the top real estate agents. He has sold several properties. Terry Baltes is the Founder and current owner of Baltes Commercial Realty Limited. His company is a leading industrial real estate firm that deals with the sale of a wide range of property.
Terry Baltes was born on August 21, 1950. He graduated from the Ohio State University with a Bachelor of Science degree. Terry had a triple major in Real Estate, Finance, and Marketing. He has developed interests in matters such as economic empowerment, health, environment, and education. Terry supports the Incarnation Catholic Church.
According to J.D. Power 2016 North America Hotel Guest Satisfaction Index Study, the hotel industry is reaching new levels of customer satisfaction. Many guests expect Wi-Fi, premium bed linens, and complimentary breakfast. The study measures overall guest satisfaction based on luxury, upper scale, upper mid-scale, mid-scale, budget, upper extended stay, and upper stay. The comfort level is measured on a 1000-point scale.
The study determined that overall satisfaction has improved for a fourth consecutive year. However, it was a smaller increase than in recent years. The main reason is that in past years, improvements in cost and fees improved ratings by 25 points, unlike only one point in 2016. The luxury department has had an overall improvement by 12 points because of a 20-point increase in cost and fees. Rick Garlick said that luxury hotels have been able to show their guest they are proving additional value despite their expensive nature.
A key finding of the study is that three percent of guests take advantage of the online check-in system. The study also revealed that the most important amenities used by the guests are breakfast, the free Wi-Fi, and parking, another finding of the survey is that 75% feedback posts on social media were positive, while 13% were negative.
The Ritz-Carlton was ranked the highest in the luxury category. Omni Hotels and Resorts took the top spot in Upper Upscale category. Hilton Garden Inn was the leader in Upscale division. Other highest-ranking hotels were Drury Hotels, Hyatt House, and Wingate by Wyndham.
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